"Perfection is an unrealistic expectation, and an unattainable goal.
Excellence however, is created by design.
World-class transformational excellence is setting the standard for being the absolute best of the best!
The bar is always being raised...
The standard of excellence today, most typically will NOT be the standard tomorrow.
Our question for you..
Is your Healthcare and Medical organization keeping up OR are you being replaced?"
Brian & Rachel achieve measurable world-class outcomes and results, by driving financial performance...
resulting in closing millions of dollars of new and repeat business, and
directly impacting top-line revenue and bottom-line profitability!
Brian & Rachel have an exceptional combined track record including delivering over 1,000 presentations and
consulting Fortune 500 leaders in Africa, Asia, Europe, North/Central & South America, as experts on proven
real-world methodologies and processes that are specifically designed for Healthcare & Medical professionals,
and executive leadership teams that are intent on taking their organizations to the next level.
With over 30 years of professional healthcare &
medical experience, Brian & Rachel will assist
you in clearing anything that is most
definitely holding you and your
organization back from being
the absolute best
of the best.
During his 11 years with The Ritz-Carlton Company, Brian traveled extensively both domestically and
internationally, consulting Fortune 500 Board of Directors, advising C-Suite leaders and
executives, delivering keynote speeches and conducting workshops for over 30,000
professionals of every job description and title imaginable...
resulting in closing millions of dollars of new and repeat
business directly impacting top-line revenue and
- Top-line ... Revenue
- Values Centered Culture: Vision & Mission
- Sustainable Cultural Transformation
- Proven Best Practice Methodologies
- World-Class Service Excellence
- Fully Engaged Leadership
- Organizational Communication Alignment
- Mistakes and Rework Reduction Process
- Empowered Employee Engagement
- Survey Data Strategic Analysis
- Bottom-line ... Profitability
- Outcome Driven Psychological Ownership
- Personal Responsibility & Accountability
- Performance Based Team Culture
- Exceeding Customer Service Expectations
- Customer Recognition & Brand Loyalty
- Alignment of Key Success Business Factors
- Anticipatory Problem Resolution
- Total Quality Process Management
- Employee Selection, Training & Retention