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Brian Grubb

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Co-Founder

Mission Statement

"When a task has once begun,

never leave it till it's done.

Be the labor great or small,

do it well or not at all."

World-Class Excellence

Brian achieves measurable world-class outcomes and results, by driving financial performance...

resulting in closing millions of dollars of new and repeat business, and

directly impacting top-line revenue and bottom-line profitability!

The Ritz-Carlton Leadership Center

Brian is the former Senior Corporate Healthcare Advisor & Senior Corporate Director of The Ritz-Carlton Leadership Center.

 

During his 11 years with The Ritz-Carlton Company, Brian traveled extensively both domestically and internationally, consulting Fortune 500 Board of Directors, advising C-Suite leaders and executives, delivering keynote speeches and conducting workshops for over 30,000 professionals of every job description and title imaginable...resulting in closing millions of dollars of new and repeat business directly impacting top-line revenue and bottom-line profitability!

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Additionally, Brian delivered prestigious headline symposiums and client keynote speeches at over 30 Ritz-Carlton hotel & resorts locations worldwide, including;

  • Ritz-Carlton Corporate Headquarters, Chevy Chase
  • The Ritz-Carlton, Amelia Island
  • The Ritz-Carlton, Atlanta
  • The Ritz-Carlton, Bachelor Gulch
  • The Ritz-Carlton, Boston
  • The Ritz-Carlton, Buckhead
  • The Ritz-Carlton, Charlotte
  • The Ritz-Carlton, Cleveland
  • The Ritz-Carlton, Dallas
  • The Ritz-Carlton, Denver
  • The Ritz-Carlton, Georgetown
  • The Ritz-Carlton, Grand Lakes Orlando
  • The Ritz-Carlton, Half Moon Bay
  • The Ritz-Carlton, Huntington Pasadena
  • The Ritz-Carlton, Kapalua Maui
  • The Ritz-Carlton, Key Biscayne
  • The Ritz-Carlton, Laguna Niguel
  • The Ritz-Carlton, Lake Las Vegas
  • The Ritz-Carlton, Los Angeles
  • The Ritz-Carlton, Manalapan Palm Beach
  • The Ritz-Carlton, Marina del Rey
  • The Ritz-Carlton, Naples
  • The Ritz-Carlton, New Orleans
  • The Ritz-Carlton, Pentagon City
  • The Ritz-Carlton, Philadelphia
  • The Ritz-Carlton, Phoenix
  • The Ritz-Carlton, San Francisco
  • The Ritz-Carlton, San Juan
  • The Ritz-Carlton, Sarasota
  • The Ritz-Carlton, Singapore
  • The Ritz-Carlton, Tyson's Corner
  • The Ritz-Carlton, Westchester New York

The Ritz-Carlton Hotel Company

Prior to his corporate executive promotion to The Ritz-Carlton Leadership Center, Brian was the Director of Quality & Organizational Effectiveness at The Ritz-Carlton, Laguna Niguel.

 

Brian was directly responsible for all training and development, and organizational effectiveness of over 900 Ladies and Gentlemen, through the study and implementation of total quality management processes in a world-class five-star hotel.

 

As Chair of various quality improvement implementation teams, Brian conducted on-going quality studies to ensure measurable levels of communication, evaluating relevance of programs, understanding the study and practice of the quality sciences to develop new, and specific training, based on guest and employee engagement survey analyses.

 

Additionally, by training on the concepts of Total Quality Management, Brian enhanced organizational effectiveness as related to the development of problem solving, root cause analyses, strategic planning, measurement and tracking tools, and statistical data analysis with Ritz-Carlton hotels:

  • The Ritz-Carlton, Laguna Niguel
  • The Ritz-Carlton, Los Angeles
  • The Ritz-Carlton, Marina del Rey
  • The Ritz-Carlton, Huntington Pasadena
  • The Ritz-Carlton, Half Moon Bay
  • The Ritz-Carlton, San Francisco
  • The Ritz-Carlton, Lake Las Vegas
  • The Ritz-Carlton, Kapalua Maui
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Brian and group

The Ritz-Carlton, Laguna Niguel

Brian joined The Ritz-Carlton as a front-line lobby concierge and took an 11 year journey of "I did not know, what I did not know" to traveling domestically and internationally to fulfill client consultation engagements with over 400 global leading corporate and healthcare organizations that were bench-marking the world-class business practices and proven process methodologies that led to The Ritz-Carlton becoming a two-time recipient of the prestigious Malcolm Baldrige National Quality Award.

World-Class Excellence

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